Own what your business runs on.

Your web agency owns your domain. Here's how to get it back.

How to transfer a domain from a web designer or agency to your own registrar account: the auth (EPP) code, transfer locks, the 60/30-day rules, and what to do if they won't cooperate.

An ex-employee still has admin access to your Facebook Page. Remove it — safely.

How to remove a former employee's access to your Facebook Page in the New Pages Experience and Meta Business Suite — and what to do if they were the only admin.

An agency owns your Google Business Profile. Here's how to claim it back.

How to transfer primary ownership of a Google Business Profile from a marketing agency — or request ownership if you're locked out entirely. Current process, verified against Google's docs.

Your only Google Workspace admin left. Here's how to recover control.

The only Google Workspace super admin left the company? How to recover admin access with Google's domain-verification recovery flow — and how to never be one departure away from losing email again.

The employee who ran your Instagram left — with the password. Here's how to recover it.

How to recover a business Instagram account from a former employee: Meta Business portfolio access, password recovery, what to do when their personal email and phone are linked — and how to prevent it.

The freelancer who built your website disappeared. Here's how to take back control.

Your web developer vanished — with the hosting login, the DNS, maybe the domain. How to work out what they controlled, recover each layer in the right order, and rebuild access without them.

Your domain expired and the site went dark. Here's how to get it back.

Domain expired because auto-renew failed or the card lapsed? The recovery windows explained — renewal grace, the 30-day redemption period, pendingDelete — and exactly what to do in each, per ICANN policy.

How to build a digital asset register (in one afternoon)

The step-by-step guide to building a digital asset register for your business: the eight columns that matter, three passes to populate it, where to keep it, and how to stop it going stale.

How to set up shared mailboxes for your critical accounts (domains@, billing@, socials@)

Stop registering business-critical accounts to personal inboxes. How to create shared mailboxes in Google Workspace and Microsoft 365, which addresses to create, and how to migrate your accounts onto them.

How to export and back up your DNS records (before you need them)

A DNS export is the safety net for every migration and recovery. How to export your zone from Cloudflare (BIND file), what to grab everywhere else, what to verify in the export, and how often to refresh it.

How to export your email list (Mailchimp, Klaviyo — and why to do it quarterly)

Your subscriber list is the one marketing asset you own outright — as long as you hold a copy. Exact export steps for Mailchimp and Klaviyo, how to store the file safely, and the quarterly habit.

How to set up 2FA on business accounts — without creating a new single point of failure

2FA on one person's phone just moves the single point of failure. How to enrol business accounts in 2FA so that no single lost phone, departure, or accident locks the company out: backup codes, shared paths, break-glass.

How to add a backup admin to every account that matters

The single highest-leverage fix in digital continuity: a second admin on every critical account. The exact steps for Google Workspace, Microsoft 365, Meta, LinkedIn, Shopify, Stripe and your registrar — in one page.

Your marketer quit. Who owns the Mailchimp account — and your email list?

What happens to your Mailchimp account and subscriber list when the person who ran it leaves: user levels, transferring account ownership, and recovering an account created under their email.

Who actually owns your Shopify store? (And how to transfer it)

Shopify has exactly one store owner — the login that controls billing, payouts and everything else. How to check who yours is, transfer store ownership the official way, and set up staff and collaborator access safely.

Who owns your company's Stripe account? Your payouts depend on the answer.

Stripe accounts have one owner — and only the owner can transfer ownership. How to check who owns yours, transfer it to a company login the official way, and what to do if the owner already left.

Who controls your Google Workspace? Super admins, explained.

Google Workspace has no 'owner' — control is the super admin role plus the domain. How to check who your super admins are, grant and remove the role safely, and set up admin redundancy.

Who controls your Microsoft 365 tenant? Global admins, explained.

Microsoft 365 control is the Global Administrator role. How to see who holds it, Microsoft's own rules of thumb (fewer than five, never just one), break-glass accounts, and what to do if your only admin left.

Who owns your Cloudflare account? Your DNS lives there.

Cloudflare quietly controls where your website and email resolve. How to check who's Super Administrator, change it, and move a domain out of someone else's Cloudflare account — per Cloudflare's official docs.

Who owns your Meta Business portfolio? Your Pages, ads and pixel hang off it.

The Meta Business portfolio (Business Manager) holds your Facebook Page, Instagram, ad accounts and pixel. How to check who has full control, remove departed people, and escape the only-admin trap.

Who owns your Google Analytics? Losing it means losing your history.

GA4 properties are routinely owned by whoever built the site. How to audit account vs property access, remove departed users, and use Google's official property-move to rescue your data from an agency's account.

Who runs your LinkedIn Company Page? Super admins, explained.

LinkedIn Pages are held by super admins — often an ex-employee or the founder who created the page. How to audit and change page admins, and how to claim an unmanaged page when every admin has left.

Who owns your Klaviyo account? Your list and revenue flows depend on it.

Klaviyo has one Owner — and only the Owner can transfer the role. How to check who owns yours, run the official ownership transfer, and set up agency access that doesn't hold your list hostage.

Who controls your HubSpot account? Super admins — and the CRM they hold.

HubSpot control lives in the Super Admin permission set: only a super admin can create another. How to audit yours, the assign-before-they-leave rule, and the support-only path when the last one is gone.

Who owns your PayPal business account? Changing it takes documents, not clicks.

PayPal business accounts have one primary owner, and changing who that is requires verified documentation — not a settings toggle. How user management works, and how to handle a departed account holder.

Who administers your Salesforce org? If the answer is 'they left', read this.

Salesforce recovery is famously formal: with no admin left, support requires a signed C-level letter. How to audit system administrators, the three recovery paths, and the two-admin rule that avoids all of it.

How to find out who your domain is actually registered to

WHOIS is gone — here's how to look up your domain's registrar, registrant, expiry and lock status with ICANN's RDAP lookup, how to read 'REDACTED FOR PRIVACY', and the four things to check.

Firing your web agency? The digital handover checklist.

Changing or leaving your marketing/web agency? The complete digital handover checklist: domain, DNS, hosting, socials, ads, analytics, email tools — what to take back, in what order, before you say goodbye.

Buying a business? Run digital-asset due diligence before you sign.

The digital-asset due-diligence checklist for business acquisitions: verify who really owns the domain, email, socials, payment accounts and customer lists — and make every transfer a closing condition.

The account-ownership questions on your cyber-insurance application, explained

Cyber-insurance applications now ask hard questions about MFA, admin accounts, and offboarding. What carriers are really asking, why guessing is dangerous, and how to build honest answers.

The employee offboarding checklist for digital accounts

What to revoke, reassign, and rotate when an employee leaves: the five kinds of account dependency, the departure-day checklist, the 30-day sweep, and what to do when they owned the account outright.

Your marketing manager is leaving. Here's everything they can still touch.

Marketing roles accumulate more account access than any other job: socials, email platform, analytics, ads, design tools. The departure checklist for marketing managers and social media managers.

Your co-founder is leaving. The digital separation checklist.

Co-founder departures are the highest-stakes offboarding there is: they hold root on everything. The digital separation checklist — domain, cloud root, payments, code, recovery paths — and how to sequence it.

When your bookkeeper leaves: the accounts to check before they go

Bookkeepers and accountants hold quiet root: QuickBooks primary admin, payroll, banking access, tax portals. The departure checklist — including Intuit's official primary-admin transfer and recovery paths.

Switching IT providers? The MSP handover checklist.

Changing MSP or IT support company is the highest-privilege vendor change a business makes: they hold global admin on everything. The handover checklist — admin credentials, licences, DNS, backups, agents.

Offboarding a virtual assistant: the access nobody wrote down

VAs accumulate intimate access — inbox delegation, calendars, socials, purchasing, stored cards — usually shared informally. The VA offboarding checklist, and the setup that makes the next one safe.

How to productize continuity reviews: the service line hiding in your client base

For MSPs, consultants and fractional CIOs: how to turn digital-asset ownership reviews into a fixed-scope, recurring service line — the deliverable, the cadence, the pitch, and the delivery workflow.

A QBR agenda your clients actually care about

Ticket counts and patch percentages make client eyes glaze. A QBR agenda built around business risk — with the continuity score as its anchor — that clients engage with and that surfaces new work naturally.

Your documentation tool knows the password. Does it know the owner?

IT Glue and Hudu answer 'how do we get in?' — a continuity register answers 'who controls this, and what breaks when they leave?' Why MSP documentation and ownership mapping are different layers, and why you need both.

How to price a continuity review

A pricing framework for continuity reviews: the three models (per-review, retainer, bundled), how to scope by estate size, what to include versus bill as projects, and the anchors that justify the number.

How to hand off cleanly when you're the outgoing MSP

Losing a client is an event; how you offboard them is a reputation. The outgoing MSP's handoff package, the 30-day overlap, what never to do — and why a clean exit is quiet marketing.

The vCIO deliverable a founder will actually screenshot

Strategy decks and 40-page assessments die unread. The deliverable that travels is one number, three ranked risks, one page — the anatomy of a continuity report founders share, and why it renews the relationship.